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Terms and conditions
Version: 15 November 2026
Download the general terms and conditions as PDF
DAS Roggel vof | in-store and online sales | Netherlands and EU
This is a translation of the Dutch general terms and conditions. In the event of any difference between this translation and the Dutch text, the Dutch text prevails, insofar as the law permits.
1. Who we are and when these terms apply
DAS Roggel vof, located at Kerkstraat 3, 6088 EG Roggel, the Netherlands, is the seller. Contact: info@dasroggel.nl, +31 (0)475 493269. Chamber of Commerce (KvK) number: 63557924. VAT number: NL855290572B01.
These terms apply to offers, orders and sales of products by DAS Roggel through our webshops under the domain name dasroggel with all extensions registered by DAS Roggel, such as dasroggel.com, dasroggel.nl, dasroggel.be, dasroggel.de and dasroggel.fr, including the associated subdomains, such as darts.dasroggel.com, sportprijzen.dasroggel.com and archery.dasroggel.com, and in our physical shop. You can read and save these terms before or when the contract is concluded. A different written agreement takes precedence.
A consumer is a natural person acting for private purposes. A business customer acts for business or professional purposes. Where a provision applies only to consumers or only to business customers, this is stated.
2. Offer and conclusion of the purchase
We describe and show products as carefully as possible. An offer states the main characteristics, the total price including VAT, any shipping or other mandatory costs, the method of payment and the expected delivery. An obvious error in a price or offer does not bind us; an ordinary change in price or stock afterwards does not undo a purchase that has already been concluded.
In the shop, the purchase is concluded when you and we agree on the product and the price. Online, the purchase is concluded when you press the order button indicating that you accept an obligation to pay and we accept your order. We send the order confirmation and these terms in a way that allows you to save them. An automatic acknowledgement of receipt is in itself no reason to assume that an unavailable product has been accepted; if we cannot deliver, we will let you know as soon as possible and refund any amounts received.
We will not replace an ordered product without your prior consent. If delivery is impossible and you do not want a replacement product, you may terminate the contract and you will be refunded what you paid for that product.
3. Prices and payment
Consumer prices include VAT. Any delivery costs, surcharges and other costs are clearly shown before the purchase is concluded. For EU destinations, we show the price and costs applicable to the order before the order is placed.
In the shop, you pay with the means of payment offered there at that time. Online payments are processed by Mollie. You can choose from the payment methods shown at checkout. For Dutch online consumer sales, we offer at least one payment method with which you can pay at least half of the purchase price on or after delivery. For consumers in other countries, we take mandatory local rules into account.
A deposit applies only if this has been clearly agreed before the purchase is concluded. For consumer purchases of products, the required advance payment never exceeds the legally permitted maximum. Business customers pay the full purchase price in advance, unless we agree otherwise in writing.
If a consumer pays late, we will first send the legally required payment reminder. After that, statutory interest and collection costs may be charged, within the legal limits. For business customers, statutory commercial interest and reasonable collection costs may apply, insofar as permitted by law.
4. Delivery, collection and risk
The available countries, shipping methods, shipping costs and any restrictions for large or heavy items are shown with the order before checkout. For custom-made products or special orders, we state the expected delivery time separately. If no other period has been agreed, we deliver consumer orders within 30 days.
If we do not deliver within the agreed period, you will in principle first give us an appropriate additional period. If delivery still does not take place, you may terminate the contract. This is not necessary if we refuse delivery or if delivery on the agreed date was essential and this was clear in advance.
For consumers, the risk of loss or damage passes when you or a third party designated by you physically receives the product. If you choose a carrier yourself that we did not offer, the risk may pass earlier insofar as the law provides. When collecting, the risk passes when you receive the product.
We do not send a replacement item without your consent. If a product turns out to be unavailable, we will discuss a solution with you or refund the amount paid for it.
5. Right of withdrawal for online and other distance sales
If you buy as a consumer online, by telephone or outside our business premises, you may in principle withdraw from the purchase of a product without giving any reason up to 14 days after you have received the product. For an order of several products delivered separately, the period starts after receipt of the last product. For regular deliveries, the period starts after receipt of the first product. For services, the statutory periods apply from the conclusion of the contract.
You can withdraw by clearly informing us within the period that you wish to withdraw from the purchase. You may use the model form at the end for this, but you do not have to. You can also e-mail info@dasroggel.nl or write to DAS Roggel vof, Kerkstraat 3, 6088 EG Roggel, the Netherlands. You can also use the withdrawal function in our webshop. This function is easy to find and use throughout the withdrawal period. After sending, you will receive a confirmation that you can keep.
The right of withdrawal does not apply where a statutory exception applies. This may, for example, be the case for a product that is made to your personal specifications or is clearly personalised for you. Examples may be a product that is engraved, printed or embroidered with your text, name or logo, or that is made to dimensions you have specified. Choosing a standard size, standard colour or standard image from our range does not fall under this exception. Before the order, we clearly state when the exception applies to the specific product. The fact that a standard item is only purchased from our supplier after your order does not in itself exclude the right of withdrawal.
During the withdrawal period, you may examine and handle the product to the extent necessary to establish its nature, characteristics and functioning, as you could in a shop. You are only liable for any diminished value resulting from your use of the product beyond what was necessary to assess it.
6. Returns and refunds after withdrawal
After withdrawal, you send the product back within 14 days to DAS Roggel vof, Kerkstraat 3, 6088 EG Roggel, the Netherlands, unless we offer to collect it. The direct costs of returning the product are for your account. The amount depends on the carrier and shipping method you choose. We refund the standard delivery costs of the original shipment; we do not refund extra costs for a more expensive delivery method.
We refund the amounts you paid for the withdrawn products, including the standard delivery costs of the original shipment, within 14 days of your notice of withdrawal. We may withhold the refund until we have received the product back or until you have supplied evidence of having sent it back, whichever is earlier. We refund using the same means of payment, unless you agree to another method.
7. Purchases in the physical shop
For a purchase concluded entirely in our physical shop, there is no statutory right of withdrawal because you change your mind. Returning or exchanging a shop purchase without a defect is only possible after mutual consultation and with the approval of DAS Roggel. This does not limit your statutory rights if a product does not conform to the contract.
8. Custom work, engraving and special orders
For products with engraving, printing, embroidery, personal text, a logo or other individual specifications, we check the data you provide and confirm the execution where necessary. You remain responsible for the accuracy of the personal data, unless we make a mistake in the execution.
An order placed with the supplier that is purchased especially for you but is not made to your personal specifications is not excluded from the right of withdrawal for that reason alone. For custom work and personalisation, the exception only applies insofar as the statutory conditions for it are met. Cancellation of business orders or orders for which there is no statutory right of withdrawal is only possible in accordance with the arrangements in the quotation or order confirmation.
9. Legal conformity and additional guarantee
We deliver products that conform to the contract and to what you may reasonably expect. This statutory right to a sound product applies to consumers regardless of any manufacturer's guarantee or additional seller's guarantee. In the Netherlands, there is no fixed statutory period that is the same for every product; factors such as the type of product, price, statements made and reasonably expected lifespan are taken into account.
Report a defect as soon as possible after you discover it via info@dasroggel.nl or by telephone. A report within two months of discovery is in any event on time. Together with you, we will look for a legal remedy, such as free repair or replacement. If repair or replacement is not possible, does not take place within a reasonable time or cannot be expected of you, you may be entitled to a price reduction or termination of the purchase and a refund.
An additional commercial guarantee applies only as described in the separate guarantee certificate or the product information and does not limit your statutory rights. For repair or replacement on the grounds of legal conformity, we do not charge you any necessary costs.
10. Safe use and product information
When selling in the shop, we give oral explanations about the use of bows and other sporting goods. We do not provide our own written instructions for use as standard. Written instructions for use and safety information from the manufacturer are included with the product or made available in another appropriate way when that information is provided by the manufacturer or required by law. Use the product in accordance with that information and the oral explanation. Take into account age limits, licences and other rules that apply in the country of use. If in doubt, contact us before use.
Oral explanations and safety information do not replace statutory rights. An instruction or warning does not limit our liability insofar as such a limitation is not permitted by law.
11. Complaints and contact
Do you have a question or complaint about your order, product or visit to our shop? Please contact us via info@dasroggel.nl, +31 (0)475 493269 or DAS Roggel vof, Kerkstraat 3, 6088 EG Roggel, the Netherlands. If possible, state your order number and describe the problem. We respond within a reasonable period and look for a solution together with you.
A period for reporting complaints does not limit your statutory rights. Consumers may exercise their statutory rights before the competent authority or court in their country, insofar as the law permits.
DAS Roggel is affiliated with Stichting WebwinkelKeur. If we cannot resolve the matter together, you can submit your complaint to WebwinkelKeur via www.webwinkelkeur.nl. WebwinkelKeur mediates free of charge. If mediation does not lead to a solution, you can submit the dispute to the independent disputes committee with which WebwinkelKeur is affiliated, in accordance with the applicable rules.
12. Business customers
For business customers, the arrangements in the quotation, order confirmation and invoice apply. Business customers pay in advance, unless we agree otherwise in writing. Statutory consumer rights, such as the statutory right of withdrawal for consumers, do not apply to business purchases. This is without prejudice to any mandatory statutory rights of business customers.
A business customer checks the delivery within a reasonable time and reports visible deviations as soon as possible. This inspection arrangement does not limit any rights for defects that were not visible during a reasonable inspection, unless the law permits this.
13. Liability
We are liable to consumers in accordance with the law. We do not exclude liability for intent, deliberate recklessness, personal injury, defective products or other cases in which exclusion is not permitted by law.
For business customers, liability is limited insofar as permitted by law and insofar as this is clear and reasonable. These terms do not exclude any liability that cannot be excluded under mandatory law. A business customer does not indemnify us against claims caused by our own acts or omissions.
14. Force majeure
If an event beyond our reasonable control temporarily makes performance impossible, we will inform you and try to limit the consequences. If the delay lasts too long or delivery becomes permanently impossible, we or you may terminate the contract insofar as the law permits. We refund prepaid amounts for products that are not delivered. This provision does not limit mandatory consumer rights.
15. Privacy and use of the website
Our privacy statement explains which personal data we use, for what purposes, on what legal basis and how you can exercise your privacy rights. These terms do not replace the privacy statement. We only send newsletters and other marketing messages when there is a valid legal basis for doing so.
The technical and privacy settings shown in the webshop also apply to its use. Nothing in these terms gives us the right to use personal data for any purpose other than permitted in the privacy statement and by law.
16. Other provisions
If a provision turns out to be invalid, the other provisions remain in force. The invalid provision is replaced by a valid provision that comes as close as possible to its purpose, insofar as the law permits.
We cannot change these terms retroactively for a purchase that has already been concluded. A new order is governed by the terms made available before or at the time of that order.
17. Applicable law and sales to EU consumers
Contracts with DAS Roggel are governed by Dutch law, insofar as a choice of law is permitted. A consumer residing in an EU country to which we direct our sales activities retains the protection of the mandatory consumer rules of the country of his or her habitual residence. These terms do not limit the consumer's right to approach a competent court as provided by law.
We sell to consumers in the countries available as delivery destinations at checkout. Before the order, the webshop shows the applicable language, price, tax and delivery costs. Where additional national rules apply, we apply them.
Annex 1. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: DAS Roggel vof, Kerkstraat 3, 6088 EG Roggel, the Netherlands; e-mail: info@dasroggel.nl.
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Product(s): ______________________________________________________________
Ordered on: __________________________ Received on: __________________________
Name of consumer(s): _______________________________________________________
Address of consumer(s): _______________________________________________________
Date: __________________________
Signature (only if this form is submitted on paper): __________________________